Priority Repairers Network
(Also known as Recommended Repairers)
All repairs to your car which result in a claim, will be carried
out by a Royal & SunAlliance Motability Priority Repairer
(unless otherwise agreed). The benefits of using one of our repairers
are:
Free
collection and return of your vehicle
No
need to provide any estimates.
All
repairs completed to the highest standard and subject to a lifetime
guarantee on workmanship.
Vehicle
cleaned prior to its return
To
keep you mobile, our repairers will make a courtesy car available
to you while your vehicle is being repaired (typically these courtesy
cars are standard models, e.g. Fiesta, Corsa)*
Insurance
cover for courtesy cars supplied by
Royal & SunAlliance Motability Priority Repairers is
automatically provided at no extra cost
Royal
& SunAlliance Motability will arrange to inspect and authorise
repairs to the vehicle. Before repairs are undertaken, you will
be required to pay the appropriate excess to the repairer. The
balance of the repairer's account will be paid direct to the garage
If
the vehicle is damaged beyond economic repair Motability Operations
will be informed and you will still be required to pay an excess
to them.
When a vehicle is damaged beyond economic repair, or where a
vehicle is stolen and not recovered, a courtesy car cannot be provided
by Royal & SunAlliance Motability's network of Priority Repairers.
This will also be the case should you choose to take your vehicle to a
repairer of your own choice rather than one of our Priority Repairers.
In some circumstances it may be possible to provide another vehicle or
alternative methods of transport. Please contact us to discuss these
options on 0500 373737.
* A 'Courtesy Car' is any vehicle that is provided
to you by a Royal & SunAlliance Motability Priority Repairer,
whilst your car is being repaired .
Are your tyres damaged?
If your tyres have been damaged as a result of an accident or
have been stolen please call Royal & SunAlliance Motability
Claims Department on Freephone number 0500 373737.
Does your windscreen or glass need repairing/replacing?
Your vehicle cover includes damage to the windscreen and windows. In the
event of such damage contact Glass Helpline on Freephone number
0500 355355.
If you contact the Glass Helpline number above, the windscreen/windows
will be replaced free of charge.
If you use any repairer other than the one recommended by the Glass Helpline,
you will have to pay £75 towards the cost of replacement
or repairs. The £75 excess also applies if your sunroof
has been damaged regardless of who repairs/replaces it.
Please make sure you are able to produce your current Certificate
of Motor Insurance to the glass repairer before repairs commence.
