Customer Services Frequently Asked Questions
Can I have more than two drivers?
Is the Hirer automatically insured as a
driver?
Is there a charge to change the permitted drivers?
Can I include a temporary change of driver?
Do I need to tell you if my medical condition changes?
Do I need a Green Card for the Republic of Ireland or the European Union?
Am I insured to drive my friend's vehicle under this insurance?
My friend has a fully comprehensive policy, can they drive the
Motability vehicle?
I have a number of carers, can they all drive the vehicle?
Am I entitled to any no claim discount or bonus?
What happens if I lose my Certificate of Insurance?
Can I have more than two drivers?
The Motability Scheme allows you to propose up to two
drivers, one of whom may be the Hirer. Under certain circumstances,
a third driver may be included for which an additional premium
will be payable.A charge of £73 per year or part of applies. Alternatively
£219 can be paid to cover the full 3-year policy. Please note
however, a third driver may only be included for the period you
have remaining on your policy.
If you would like to request a third driver then either click
here to complete an on-line form or call Royal & SunAlliance
Motability Customer Services Department on Freephone number 0500
373737.
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Is the Hirer automatically insured as
a driver?
The hirer is not automatically permitted to drive the vehicle
If the Hirer wishes to drive the vehicle they must ensure that
their name appears under the permitted drivers section of the
Certificate of Motor Insurance.
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Is there a charge to change the permitted
drivers?
You are allowed to have two nominated drivers,
one of whom may be the Hirer. You are able to amend either of these
drivers with no additional fee at any time by contacting
Royal & SunAlliance Motability Customer Services Department
on Freephone number 0500 37 37 37 or by submitting a request using
the online form provided on this website.
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Can I include a temporary change
of driver?
Yes - either click here and
complete the on-line form or contact Royal & SunAlliance Motability
Customer Services Department on Freephone number 0500 373737,
with the following information
 |
Policy number |
|
Date and times for which cover is
required |
|
Full name of the new driver |
|
Drivers date of birth |
|
Date the driver passed their driving
test |
|
Details of any accidents/claims
or convictions which the driver may have had in the last 5
years. |
Please note that cover is not effective until you are in possession
of a valid Certificate of Motor Insurance or temporary covernote,
listing the name of your new driver.
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Do I need to tell you if my medical
condition changes?
No - providing your GP has passed you to drive and the
DVLA are aware of your condition and have issued the
appropriate driving licence, you do not need to tell us.
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Do I need a Green Card for the Republic
of Ireland or the European Union?
No - These are included in your vehicle cover and a Green Card is
not required. However you should take your Certificate of Motor
Insurance as evidence of cover.
Motability Operations advise that you obtain European breakdown
cover before you take your car abroad. RAC European Motoring
Assistance is available as an optional addition to Motability
Assist customers at specially discounted rates.
Am I insured to drive my friend's
vehicle under this insurance?
No. You can only drive your Motability car
and any vehicle provided by or on behalf of Motability Operations
in direct replacement of it.
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My friend has a fully comprehensive policy,
can they drive the Motability vehicle?
No - only those drivers named on your Certificate of Motor Insurance
may drive your Motability vehicle.
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I have a number of carers, can they
all drive the vehicle?
In some circumstances this may be agreed, for further details
please contact Royal & SunAlliance Motability Customer Services
Department on Freephone number
0500 373737. In certain circumstances documentary evidence
or copies of driving licences may be required.
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Am I entitled to any no claim discount
or bonus?
The Motability Scheme does not provide for any no claims discount
or bonuses. However, Royal & SunAlliance can provide a letter
confirming your claim history on the Scheme if required.
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What happens if I lose my Certificate
of Motor Insurance?
Please contact Royal & SunAlliance Motability Customer Services
Department on Freephone number 0500 373737 who will be
happy to issue you a duplicate Certificate.
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