Royal & SunAlliance Motability (R&SAM) Unit provide an accident
management and insurance service for the Motability Scheme fleet.
The fleet is operated by Motability Operations and is the largest motor fleet
in Europe. The unit servicing this business is based in Liverpool and since
the start of R&SAM's involvement with the scheme in 1995 the workforce
has grown to 370 staff. Our objective is to provide first-rate Customer Care
both to Motability Operations and to approximately 380,000 end customers.
We have been acknowledged as providing excellent customer service
by winning the following awards:
| 1996 |
- ISO 9002 Accreditation and successful
retention ever since, for all Customer Facing Teams. |
| 1998 |
- Royal & SunAlliance World
Wide Customer Service Team of the Year. |
| 1999 |
- Customer Service Team Award (Motability
Fleet Awards) |
| 1999 |
- Fund-raiser Award (Motability
Fleet Awards) |
| 2001 |
- Winners of the Royal & SunAlliance
UK Commercial Claims Award |
| 2001 |
- Highly Commended for the Royal & SunAlliance
UK Commercial Customer services Award. |
| 2002 |
- Investors in People status awarded on first attempt
and renewed year on year. |
| 2003 |
- Royal & SunAlliance UK Headline Charity Awards
- Best Office Fundraisers |
| 2004 |
- Winners of the Royal & SunAlliance UK Commercial Leadership Team Award |
| 2006 |
- Winners at the Insurance Times Awards for Customer Service Initiative of the Year |
| 2006 |
- Winners at the Broker Recognition Awards for Innovation Award |
| 2006 |
- Highly Commended at the National Training Awards |
